Our Workmanship Guarantee
Interior: 5 Years • Exterior: 10 Years - Quality workmanship backed by our comprehensive guarantee
Paint Adhesion & Peeling
Paint properly adhered to surfaces will not peel, flake, or blister under normal conditions
Workmanship Quality
All work completed to professional standards with even coverage and clean lines
Material Defects
Dulux materials used will perform as specified by manufacturer
Surface Preparation
Properly prepared surfaces including filling, sanding, and priming where required
Wallpaper Application
Wallpaper properly hung with correct pattern matching and no bubbling or lifting
Guarantee Coverage Periods:
- Interior Work: 5-year guarantee on workmanship
- Exterior Work: 10-year guarantee on workmanship (subject to weather conditions and proper maintenance)
Note: Exterior guarantees are conditional on normal weather exposure. Extreme weather events, coastal exposure, or failure to maintain painted surfaces may affect coverage.
Snagging Assessment Criteria:
- •Visual Distance: Defects visible to the naked eye from 2 feet (60cm) away
- •Lighting Conditions: Standard residential lighting (not direct sunlight or spotlights)
- •Angle of View: At normal viewing angles (not extreme angles or raking light)
- •Touch Standard: Surfaces should feel smooth with no visible brushmarks or roller stipple
Note: Minor imperfections not visible under these standard conditions are not covered by the guarantee. This includes:
- Very slight color variations in different lighting
- Microscopic texture differences
- Minor imperfections only visible under extreme scrutiny
Pre-Existing Surface Issues
Poor quality plastering, damp patches, structural cracks, or substrate defects that existed before our work. We can only work with the surfaces provided.
Building Defects & Movement
Cracks from building settlement, structural movement, or foundation issues
Damp & Water Damage
Issues caused by leaks, condensation, rising damp, or moisture ingress occurring after completion
Physical Damage
Damage from impact, furniture, pets, children, or general wear and tear
Improper Maintenance
Failure to maintain adequate ventilation, painting over our work, or using harsh cleaning products
Customer-Supplied Materials
Defects arising from wallpaper or materials supplied by the customer
Environmental Factors
Fading due to direct sunlight, extreme temperature fluctuations, atmospheric pollution, or extreme weather conditions (storms, flooding, coastal salt exposure)
Alterations by Others
Any work carried out by third parties after our completion
- Contact Us:
Email us with photos of the issue and your job reference number
- Assessment:
We'll arrange a site visit within 7 working days to assess the issue
- Resolution:
If covered by guarantee, we'll schedule remedial work within 14 days
- Completion:
Work completed to original standards at no cost to you
Important: Please report any issues as soon as you notice them. Early detection allows us to resolve issues more effectively.
Confident we won't be beaten on price, quality or service
We are confident that you will not find better value for money on price, quality or service from any other VAT registered limited company offering a like-for-like service using the same or equivalent products. If you do, we will beat it.
Eligibility — The Competitor Quote Must Meet ALL of These Conditions:
VAT Registered Limited Company
The competitor must be a UK VAT registered limited company. Quotes from sole traders, unregistered individuals, or cash-in-hand workers are not eligible. We will verify company registration via Companies House and VAT number via HMRC if required.
Like-for-Like Scope of Work
The competitor quote must cover the exact same scope of work — the same rooms, the same surfaces (walls, ceilings, woodwork), the same number of coats, and the same preparation requirements. Partial or reduced scope quotes do not qualify.
Same or Equivalent Products
The competitor must use the same products or equivalent premium branded equivalents (e.g. Dulux Trade, Farrow & Ball, Little Greene, or equivalent BS/EN approved coatings). Quotes specifying generic, unbranded, or lower-specification materials are not eligible.
Written Quote Dated Within 30 Days
The competitor quote must be provided in writing (email, letter, or formal quote document) and dated within the last 30 days. Verbal quotes, screenshots of social media messages, or undated quotes are not accepted.
Fully Inclusive Pricing
The competitor quote must include all labour, materials, VAT, and any other associated costs. Quotes that exclude VAT, or which have hidden extras, do not qualify for price matching on a like-for-like basis.
Same Region Availability
The competitor must be able to undertake the work within your region and commence within a similar timeframe to ourselves. Quotes from companies unable to service your area or with significantly different start dates are not eligible.
How to Claim Your Price Match
- 1
Obtain your competitor quote in writing, ensuring it meets all eligibility criteria above.
- 2
Contact us at bookings@paint-myroom.com with the subject line 'Price Match Request', attaching the competitor's written quote.
- 3
We will review the quote within 1 business day and verify that all eligibility conditions are met.
- 4
If eligible, we will issue a revised quote matching the competitor's price before any work commences.
- 5
The price match must be agreed in writing before the start of work. Retrospective price match requests will not be accepted.
Exclusions — Price Match Does Not Apply To:
Quotes from sole traders, self-employed individuals, or companies not registered with Companies House as a limited company.
Competitors who are not VAT registered (VAT number must be verifiable via HMRC).
Quotes using different, inferior, or unspecified materials.
Quotes that do not include VAT or which carry additional undisclosed costs.
Introductory offers, voucher codes, or promotional pricing from competitors.
Quotes that cannot be independently verified or authenticated.
Work already in progress or completed.
Existing promotional discounts applied to your quote (e.g. multi-room discount) — price match cannot be combined with other offers.
Management Discretion: Fresh Start Property Services (Leic) Ltd reserves the right to verify all competitor quotes and decline a price match request where eligibility conditions are not fully met. The decision of management is final. This guarantee is offered in good faith and is subject to fair usage.
All our quoted prices are based on standard specifications to ensure consistency and quality:
Standard Specification Includes:
- • Two coats of paint on all surfaces (walls, ceilings, woodwork)
- • Basic preparation work: filling minor holes/cracks, light sanding, dusting down
- • Surface cleaning and degreasing where required
- • Masking and protection of floors, furniture, and fixtures
- • Dulux premium paint materials
- • Professional finish with smooth, even coverage
Additional Costs May Apply For:
- • Extensive preparation work (e.g., major repairs, mold treatment, significant filling)
- • Poor substrate conditions requiring extra coats or primer
- • Removal of existing wallpaper or textured coatings
- • Access equipment for high ceilings (above 3m)
- • Heritage premium paint range (see quote for pricing)
Important: If significant additional preparation work is identified from your uploaded photos or during our site assessment, we will notify you of any additional costs before commencing work. Our quotes are based on the information and images provided.
Customer Responsibility: Please ensure rooms are cleared of personal items and furniture is moved away from walls where possible. While we provide protection, we cannot be responsible for items not moved or damage to items left in the work area.
Deposits, Balances & Due Dates
- • Deposit: A 20% deposit secures your booking. Your start date is not confirmed until your deposit is received.
- • Final balance: The remaining 80% balance is due on completion of the agreed work.
- • Payment due dates: The deposit invoice is due within 24 hours to hold your slot; the final invoice is due on completion. Invoices and due dates are stated on each invoice issued.
- • Accepted payment methods: We accept debit card, credit card, bank transfer and cash. Where available, Klarna and Clearpay may also be offered at checkout, subject to eligibility and provider terms.
Third-Party Payment Methods (Klarna, Clearpay & Others)
Where Klarna, Clearpay or another third-party payment method is offered, availability is subject to the payment provider's eligibility, approval and applicable terms.
Approval for any previous payment, including a deposit, does not guarantee that the same payment method will be available or approved for a subsequent payment or final balance.
If a third-party payment option is unavailable, declined or cannot be used when payment becomes due, this does not affect the customer's obligation to pay Paint-MyRoom.com any amount due under the agreed payment terms.
The customer remains responsible for paying the outstanding amount when due using another accepted payment method.
Paint-MyRoom.com does not determine eligibility or approve credit on behalf of Klarna, Clearpay or any other third-party payment provider.
Customer responsibility for payment: The customer's obligation to pay Paint-MyRoom.com any amount due is not removed, reduced, suspended or delayed by the unavailability, decline or refusal of Klarna, Clearpay or any other third-party payment provider. If a chosen third-party option is unavailable for any payment, the full amount due remains payable under these terms using another accepted payment method.
For information about your eligibility or estimated available spending amount, check directly with the provider — Klarna's eligibility is determined by Klarna, and Clearpay's eligibility is determined by Clearpay. Checking an estimated spending amount does not guarantee approval.
Our guarantee is designed to protect you against genuine defects in our workmanship or materials. We ask that all claims are made in good faith and that customers:
- • Report issues promptly rather than allowing them to worsen
- • Provide clear photographic evidence of defects
- • Allow reasonable access for inspection and repair
- • Understand that not all surface irregularities constitute defects
- • Accept that we can only guarantee the work we performed, not pre-existing conditions
Substrate Quality: We assess all surfaces before work begins and will advise if substrates require repair before painting. However, we cannot be held responsible for concealed defects in plastering, render, or other substrates that were not visible or detectable at the time of our work.
Our Commitment: We stand behind our work 100%. If something isn't right and it's covered by our guarantee, we'll make it right. Your satisfaction is our priority.
For guarantee claims or questions, contact us at info@paint-myroom.com
All guarantee terms subject to fair usage policy